Guide health system IT teams and end users through implementation, configuration, onboarding, training, and adoption of clinical workflow tools. Manage client timelines, stakeholder relationships, engagement metrics, ROI reporting, support coordination, issue resolution, and renewal collaboration. Partner cross-functionally with Support, Product, Marketing, and Relationship Management while advocating for client needs and improving implementation processes.

Manage pharmaceutical client accounts from project kickoff through campaign completion, ensuring contract fulfillment, timeline management, content development, campaign measurement, client communication, and revenue recognition. The role requires coordinating internal and external teams, managing multiple projects independently, forecasting deliverables, and maintaining strong client relationships in a healthcare communications environment.