Manage a high-volume portfolio of mid-market property management clients, prioritizing accounts using health, engagement, usage, and revenue signals. Own renewals, commercial negotiations, relationship management, QBRs, retention, upsell and cross-sell opportunities. Maintain CRM accuracy, identify churn risks, collaborate cross-functionally, and help improve playbooks, segmentation, and tooling for the growing mid-market business.

Leads a team of Account Managers while owning strategic B2B partner accounts. Drives renewals, retention, upsells, cross-sells, expansion revenue, product adoption, integrations, executive reviews, forecasting, and partner health management. Coaches and develops team members, supports hiring, maintains CRM and KPI discipline, and collaborates with Sales, Product, Marketing, Growth, RevOps, and Partner Success to improve partner outcomes and shape growth initiatives.

Lead and scale the Account Management function, own retention and expansion for mid-market and enterprise partners, manage strategic executive relationships, build playbooks and forecasting, hire and develop managers, and partner cross-functionally to drive revenue, adoption, and partner health.