Top Customer Success & Experience Jobs in San Francisco, CA

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

Lead design, coordination, and execution of 1:many scaled customer success programs (group coaching, cohorts, events). Partner cross-functionally to prioritize audiences, measure impact, optimize journeys, drive adoption/retention, build business cases, and embed AI-driven workflows to improve outcomes and scale.

The Lead Solutions Architect will drive technical engagement strategies for strategic global partners, ensuring alignment and successful integration with Klaviyo's systems, through workshops and collaborative development of solution packages.

Serve as trusted advisor for ~40 customers, create tailored success plans to drive Klaviyo adoption, provide strategic and tactical support, escalate issues, recommend products to grow revenue, collaborate cross-functionally, and contribute product feedback and AI-driven workflow improvements.

The Enterprise Partner Account Manager works with Global Systems Integrators, building strategic relationships and advising on business growth strategies using Klaviyo's software.

The Sr. Implementation Consultant ensures successful implementation of Klaviyo products for enterprise customers, leading projects, defining scope, and building customer relationships to drive project success and value.

The Partner Development Manager at Klaviyo is responsible for acquiring and onboarding new Technology partners, building partnerships, overseeing integration, and analyzing partner performance.

Lead Solutions Engineer responsible for technical strategy in high-stakes enterprise deals, architecting solutions, and mentoring peers. Must possess deep technical expertise and demonstrate strong communication skills addressing both technical and executive audiences.