Top Customer Success & Experience Jobs in San Francisco, CA

This role involves managing executive relationships with partners at frontier AI labs, driving product integration, executing go-to-market initiatives, and aligning internal teams to maximize partnership outcomes at MongoDB.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Engagement Managers at MongoDB drive Professional Services sales, manage project scoping, and collaborate with teams to ensure customer success.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.