Leads Customer Success strategy and operations, including segmentation, coverage models, retention planning, executive reporting, technology ownership, health scoring, dashboards, renewal forecasting, AI workflow deployment, capacity planning, compensation design, and cross-functional programs. Builds scalable processes and mentors the CS Strategy & Operations team while improving retention, expansion, adoption, and CSM productivity.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.