Top Customer Success & Experience Jobs in San Francisco, CA

The Team Lead will manage a team of Adjusters and Specialists, overseeing claim activities, ensuring optimal outcomes, and handling escalated complaints. They will focus on performance management and development while aligning departmental goals.

The Partner Specialist manages partner policy life cycles, provides customer support, addresses escalated issues, and maintains partner relationships, ensuring high-quality service delivery.

The Premium Audit Operations Specialist I communicates audit results to customers, coordinates billing transitions, and provides customer service regarding audits and premiums.

As a Senior Reinsurance Accountant, you'll manage statutory reporting, assist in accounting processes, and improve accounting efficiency while collaborating with teams.

The Premium Audit Operations Specialist II communicates audit results, resolves disputes, and manages billing transitions, ensuring customer understanding and satisfaction while implementing process improvements.

The Payroll Partner Service Advocate supports payroll partners by addressing customer issues, maintaining service level agreements, training new hires, and resolving complex inquiries. They foster strong relationships and continuously seek to improve processes.

The Director of Customer Service and Operations will lead customer support processes, manage operational functions, ensure compliance, and drive efficiency and improvement strategies. They will oversee staffing efficiency, forecast models, KPI establishment, and continuous improvement programs while fostering a positive work environment.