Top Customer Success & Experience Jobs in San Francisco, CA

The AI Success Manager drives customer success by fostering relationships, managing AI use cases, and ensuring clients derive maximum value from Braze's products through analysis and insights.

Manage enterprise customer relationships to drive renewals, retention, feature adoption, and advocacy. Serve as primary customer contact, build success plans, analyze product usage, coordinate cross-functional support, deliver enablement and executive reviews, and identify upsell opportunities.

Lead a regional team of email deliverability consultants, provide advanced deliverability support, manage a small portfolio of customers, act as escalation point, partner with cross-functional teams, and drive strategic projects to improve processes, product, and customer education to maximize email program performance and retention.

Serve as the primary technical advocate for a portfolio of named SaaS customers: own integrations, troubleshoot platform performance, lead technical escalations, drive feature adoption, partner with Customer Success and Recurring Services, analyze support trends, and run Technical Business Reviews and knowledge-sharing initiatives to reduce risk and remove technical barriers.

As a Technical Account Manager, you will own technical relationships with customers, ensuring they gain value from the Braze platform by driving technical adoption and providing guidance through their user journey.