Top Customer Success & Experience Jobs in San Francisco, CA

As a Technical Account Manager, you will own technical relationships with customers, ensuring they gain value from the Braze platform by driving technical adoption and providing guidance through their user journey.

Lead a regional team of email deliverability consultants, provide advanced deliverability support, manage a small portfolio of customers, act as escalation point, partner with cross-functional teams, and drive strategic projects to improve processes, product, and customer education to maximize email program performance and retention.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.

Serve as the primary technical advocate for a portfolio of named SaaS customers: own integrations, troubleshoot platform performance, lead technical escalations, drive feature adoption, partner with Customer Success and Recurring Services, analyze support trends, and run Technical Business Reviews and knowledge-sharing initiatives to reduce risk and remove technical barriers.