Top Customer Success & Experience Jobs in San Francisco, CA

Support enterprise clients alongside Enterprise CSMs by executing account strategy, acting as a product expert, managing technical escalations and bug lifecycles, producing operational reports and data analysis, identifying cost-savings and optimization opportunities, and overseeing internal account projects to drive adoption and retention.

The Account Management Associate supports Administrators' travel and expense needs, ensuring excellent customer experience and collaborating with teams to improve services. Responsibilities include managing customer accounts, tracking KPIs, providing feedback, and renewing contracts.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

Lead implementation and expansion of Navan Expense within commercial accounts by applying accounting/finance expertise, ERP integration knowledge, project management, and training to drive adoption, revenue, and product feedback across cross-functional teams.

Manage enterprise customer implementations for a travel and expense platform, leading projects from kickoff to go-live, building project plans, driving cross-functional coordination, delivering training, documenting processes, and ensuring excellent onboarding experiences.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

As an Enterprise Solutions Consultant, you will implement the Navan Expense solution, support Account Managers and enhance client engagement, driving product adoption and revenue.

The Manager of Commercial Account Management will lead a team of Account Managers, drive revenue, and ensure client satisfaction through relationship building and effective management of post-sales activities.

The Enterprise Customer Success Manager oversees post-sales activities, ensuring customer satisfaction and retention, while managing relationships with key stakeholders and driving program success.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.