Top Customer Success & Experience Jobs in San Francisco, CA

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

Manage post-sales relationships for corporate events and group travel clients. Drive onboarding, platform adoption, renewals, retention, upselling, cross-selling, and revenue growth. Build executive relationships, demonstrate event ROI, coordinate with internal teams, and serve as a subject-matter expert on event management and travel workflows. Travel to customer sites and corporate events as needed.

Lead end-to-end enterprise client migrations from Reed & Mackay to Navan Premier, managing discovery, data migration, project plans, stakeholder communication, go-live, training, and early adoption. Advise senior travel, finance, and procurement stakeholders; coordinate cross-functional teams; resolve technical and payment or expense complexities; provide product feedback; and develop scalable migration playbooks. Travel to domestic and international customer and prospect sites may be required.

Supports commercial customer accounts throughout the lifecycle by resolving issues, communicating product capabilities, improving adoption and retention, identifying upsell opportunities, and negotiating renewals. Partners with account managers and internal product, design, and engineering teams, runs KPI-based engagement programs, refines customer segmentation, and serves as the voice of the customer.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

As an Enterprise Solutions Consultant, you will implement the Navan Expense solution, support Account Managers and enhance client engagement, driving product adoption and revenue.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.