Top Customer Success & Experience Jobs in San Francisco, CA

As an Enterprise Solutions Consultant, you will implement the Navan Expense solution, support Account Managers and enhance client engagement, driving product adoption and revenue.

The Enterprise Customer Success Manager oversees post-sales activities, ensuring customer satisfaction and retention, while managing relationships with key stakeholders and driving program success.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.

Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.