Top Customer Success & Experience Jobs in San Francisco, CA

Supports commercial customer accounts throughout the lifecycle by resolving issues, communicating product capabilities, improving adoption and retention, identifying upsell opportunities, and negotiating renewals. Partners with account managers and internal product, design, and engineering teams, runs KPI-based engagement programs, refines customer segmentation, and serves as the voice of the customer.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

As an Enterprise Solutions Consultant, you will implement the Navan Expense solution, support Account Managers and enhance client engagement, driving product adoption and revenue.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.