Act as the primary technical support contact for customers: troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, recommend documentation updates, and continually grow product and procedural knowledge to maintain high CSAT.

Lead and develop a team of Account Managers focused on driving Net Revenue Retention through product expansion, cross-sell, and renewals. Collaborate cross-functionally and maintain strong partner engagement to ensure customer satisfaction and performance growth.

The Sales Engineer II at Huntress will enhance customer security posture, collaborate with various teams, and provide technical expertise for sales efforts.