Top Customer Success & Experience Jobs in San Francisco, CA

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts. Build mutual success plans, guide AI and workflow implementations, demonstrate ROI to executive stakeholders, manage renewal risks, identify expansion opportunities, and partner with Solutions Consultants and Services teams. The role requires customer-facing discovery, technical fluency in configuring and troubleshooting Notion workflows, commercial awareness, and strong program and stakeholder management.

Partner with named accounts to drive workflow adoption, measurable value, renewals, and expansion. Co-design and configure Notion workspaces, define success plans, run business reviews, identify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver outcomes tied to commercial metrics.

Drive workflow adoption, value realization, and renewals for a book of named accounts. Partner with Solutions Consultants and Services to define mutual success plans, demonstrate ROI to executives, design repeatable workflows and programs, and recover flat or at-risk renewals while enabling customers to build durable AI-enabled systems in Notion.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.