Top Customer Success & Experience Jobs in San Francisco, CA

Partner with named accounts to drive workflow adoption, measurable value, renewals, and expansion. Co-design and configure Notion workspaces, define success plans, run business reviews, identify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver outcomes tied to commercial metrics.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.