Top Customer Success & Experience Jobs in San Francisco, CA

As the Customer Experience Operations & Workforce Manager, you will build forecasting models, manage staffing plans, lead operations, and collaborate across teams to optimize customer support efficiency and performance.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Head of Support will design and implement a strategy for a high-impact support team across AMER, optimize resources, and ensure customer satisfaction by leading with data and developing team capabilities.

The role involves leading the Customer Success team, driving product adoption, retention and customer satisfaction, and establishing operational excellence through data-driven insights and cross-functional collaborations.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

As a Solutions Consultant at Notion, you will help customers optimize their use of the platform through tailored solutions, project management, and change management strategies to ensure successful implementation and adoption of Notion.

The Help Center Lead oversees the knowledge ecosystem, writes articles, improves content discoverability, manages the Help Center team, and drives KPIs using data.