Top Customer Success & Experience Jobs in San Francisco, CA

Lead internal communications strategy, partnering with leadership to streamline messages and enhance employee engagement through creative storytelling and organizational skills. Manage company announcements and events, ensuring clarity and alignment with the company's mission.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Head of Support will design and implement a strategy for a high-impact support team across AMER, optimize resources, and ensure customer satisfaction by leading with data and developing team capabilities.

Lead People Analytics and Operations, driving strategic planning, technology integration, analytics development, and team leadership to enhance Notion's workforce and operational excellence.

The Billing Support Specialist will manage customer billing inquiries, resolve discrepancies, improve payment workflows, and enhance customer support systems while collaborating across teams.

The role involves leading initiatives in customer experience operations, strategic planning, process design, and workforce management, focusing on enhancing customer value and operational efficiency.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Manage customer experience operations, develop strategic recommendations, improve capacity models and staffing plans, optimize processes, and drive CX initiatives.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

The Help Center Lead oversees the knowledge ecosystem, writes articles, improves content discoverability, manages the Help Center team, and drives KPIs using data.