Top Customer Success & Experience Jobs in San Francisco, CA

The Head of Support will design and implement a strategy for a high-impact support team across AMER, optimize resources, and ensure customer satisfaction by leading with data and developing team capabilities.

The Enterprise Customer Success Leader will enhance team performance, lead and develop staff, establish data-driven insights, collaborate cross-functionally, resolve critical issues, and drive customers' success using Notion's platform.

The role involves leading initiatives in customer experience operations, strategic planning, process design, and workforce management, focusing on enhancing customer value and operational efficiency.

Manage customer experience operations, develop strategic recommendations, improve capacity models and staffing plans, optimize processes, and drive CX initiatives.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

The Solutions Engineer will collaborate with sales to provide technical guidance, respond to inquiries, and enhance customer onboarding with Notion's solutions, while contributing to product feedback and representing Notion at events.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.

The Fraud & Abuse Analyst will develop risk monitoring processes, manage account escalations, and collaborate with engineering on moderation tools while providing user support and maintaining compliance.

Lead the Customer Success team for the Americas, aligning strategies, fostering customer relationships, optimizing processes, and driving retention across a diverse client base in a SaaS environment.

Lead People Analytics and Operations, driving strategic planning, technology integration, analytics development, and team leadership to enhance Notion's workforce and operational excellence.