Lead enterprise customer engagements to adopt and operationalize Atlassian’s Rovo AI platform. Facilitate discovery, design and configure AI agents and connectors, guide deployments from sandbox to production, and drive measurable adoption outcomes. Own engagement playbooks, enable internal teams, provide product feedback, and collaborate with sales, customer success, product, and engineering teams. The role involves supporting complex enterprise use cases, mentoring without direct authority, and up to 15% domestic and international travel.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manages enterprise customer relationships after purchase, guiding adoption, value realization, expansion, and retention for Atlassian solutions. Develops success plans, conducts executive business reviews, identifies risks, supports strategic outcomes, and represents customer feedback internally. Requires business-fluent English and Spanish for customers across Latin America and the United States, plus experience with complex SaaS portfolios, Jira, Confluence, JSM, Gainsight or similar CRM, Salesforce, and Tableau.