Own customer success for an AI-native accounting platform in a 0-to-1 role. Configure and optimize AI financial agents, translate accounting policies such as ASC 606 into automated logic, develop scalable onboarding playbooks, and reduce time to value. Partner with customers, Product, Engineering, and go-to-market teams to represent customer needs, monitor platform usage, mitigate risks, identify expansion opportunities, and drive long-term adoption.

Serve as primary technical advisor for strategic enterprise clients post-sale. Own technical support, escalations, integration guidance, QBRs, product roadmap communication, and collaborate with sales, product, and engineering to optimize client adoption and performance.