Own product design from concept through launch, with significant responsibility for Outset’s Digital Twins and Simulations Lab. Simplify technically complex systems into clear, trustworthy experiences, collaborate with customers and cross-functional teams, create wireframes and high-fidelity designs, and maintain a high craft standard while iterating quickly. The role requires strong product judgment, customer empathy, communication, and comfort working in an early-stage environment.

Own end-to-end qualitative research projects for enterprise customers, including study scoping, interview guide design, participant recruitment, fieldwork oversight, analysis, and customer readouts. Translate business questions into structured studies, optimize customer-built research, manage recruitment operations, deliver actionable insights, and support successful pilots and ongoing partnerships. Collaborate with sales, customer success, research managers, contractors, and internal operations teams while identifying platform and process improvements.

Own customer relationships and independently design and conduct qualitative and quantitative research using Outset’s AI platform. Translate research data into actionable insights, lead customer meetings, onboardings, and training, and create research content and enablement materials. Collaborate with Sales, Customer Success, Product, and Engineering to convert customer feedback into business and product impact.