Deploy and expand PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability systems; run customer pilots; resolve adoption blockers; and contribute production code to the core product. Provide architectural guidance, define account roadmaps, evaluate agent capabilities, and help customers progress from AI-assisted incident response to safe autonomous operations.