Build and deploy production-grade AI agents, automations, and workflows for sales, marketing, and revenue operations. Own solutions from design and prototyping through implementation, testing, monitoring, and iteration. Integrate Salesforce, ZoomInfo, Slack, and internal data using APIs and webhooks. Implement governance, observability, security, permissions, error handling, and rollback controls while partnering with Engineering, Data, IT, and Security to deliver scalable GTM systems.

Design and build production-grade serverless backend services and APIs for contact center systems. Implement observability, integrations, migration tooling, and AI-enabled workflows to improve routing, agent support, and operational visibility.