Leads a team providing advanced Tier 4/L3 support for enterprise applications. Responsibilities include resolving complex production issues, performing root-cause analysis, guiding software development and architecture, mentoring engineers, improving reliability and observability, designing automation, managing incidents, and partnering with development, infrastructure, security, and cloud teams across Microsoft and Azure environments.

Lead a team of software engineers supporting critical retail-banking applications. Design and develop software solutions, provide technical guidance, review code and documentation, troubleshoot complex incidents, and apply SRE practices. Maintain on-call rotation for after-hours critical incidents. Use OpenShift, Hogan, Dynatrace, and Linux; collaborate on releases and modernize application delivery.