Leads global People Operations strategy, employee lifecycle programs, HR shared services, onboarding, compliance, systems, payroll, benefits, and operational controls. Manages and develops the People Operations team, establishes service models and metrics, drives cross-functional initiatives, partners with internal teams and vendors, and uses data, AI, and automation to improve efficiency and employee experience.

Leads global GTM readiness and customer education programs, including internships, onboarding, ramp journeys, and career bridge programs. Manages a team of 11, establishes performance metrics, connects enablement to business outcomes, builds accountability systems, and partners with cross-functional leaders. The role requires scaling global SaaS enablement, developing AI-powered tools, applying formal training measurement frameworks, tailoring curricula, and coaching people managers.

Provides strategic and hands-on HR partnership to Engineering, Product, and R&D leaders. Responsibilities include manager coaching, performance management, employee relations, talent and compensation programs, engagement surveys, exit meetings, organizational effectiveness, risk identification, and policy application. The role supports globally distributed teams during a six-month transition period and requires strong judgment, confidentiality, communication, and operational execution.