Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.

Serve as strategic HR partner to G&A senior leaders, leading org design and restructures, driving performance calibration, using data and AI tools to surface org health risks, and translating people strategy into measurable outcomes across global, high-growth teams.

Own the Talent Acquisition technology stack, including Greenhouse, GoodTime, and BrightHire. Configure systems, manage integrations, permissions, workflows, compliance, releases, reporting, automation, vendors, renewals, and roadmaps. Partner with recruiting, People Systems, Analytics, IT, Security, Legal, Procurement, and Finance to improve processes, data quality, system adoption, and monitoring. Evaluate recruiting technology, document architecture and runbooks, and resolve system issues. The role may eventually build and lead a small team.