Manages a remote team of 8+ Provider Growth Associates, coaching performance, closing skill gaps, communicating organizational changes, and leading recruitment-wide strategic projects. The role emphasizes metrics-driven leadership, AI-enabled workflow optimization, team engagement, and hands-on support for provider recruitment and conversion.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.