Own Total Rewards strategy across the U.S. and Canada, including compensation, benefits, wellbeing, pay equity, equity programs, salary structures, review cycles, vendor governance, and annual enrollment. Build financial models, budgets, policies, communications, and decision frameworks while partnering with Finance, Legal, People teams, and vendors. This senior individual contributor role requires influencing leaders, ensuring compliance, and scaling equitable, financially sustainable rewards programs.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.