Top Operations & Support Jobs in San Francisco, CA

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Build and operate AI-powered automation for Cloudflare’s revenue organization. Design agentic workflows for CRM updates, account enrichment, renewals, deal management, routing, and next-best actions. Own integrations across Salesforce, data warehouses, enrichment tools, and call data while implementing evaluations, monitoring, error handling, permissions, and rollback processes. Partner with Sales, Marketing, Customer Success, RevOps, data, and engineering leaders to identify automation opportunities, measure business impact, establish engineering standards, and maintain production systems.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Lead complex business operations analyses and cross-functional projects from scoping through operationalization. Build business models, assess financial impacts, develop forecasts, improve KPI reporting, and translate data into actionable insights for strategic decision-making. Collaborate with data engineering and data science teams while providing analytical support to Finance and executive leadership.

Own the end-to-end lead lifecycle, including scoring, enrichment, routing, governance, and sales handoffs. Build real-time, automated journey operations across Marketo, Salesforce, LeanData, and Cloudflare OS using APIs, webhooks, scripts, and workflow logic. Monitor data integrity, enforce SLAs, eliminate lead leakage, improve account intelligence, and partner with Field Marketing, Sales, Sales Operations, BizApps, Data Engineering, and BI teams to increase pipeline velocity.

Lead Cloudflare’s AI-first Revenue Operations technology roadmap. Assess workflows, systems, integrations, and user needs; design and prototype scalable automation and AI solutions; guide build, buy, blend, and retirement decisions; establish governance, security, privacy, and change controls; and partner with IT, Engineering, Procurement, Finance, vendors, and GTM stakeholders to deliver a secure, efficient seller technology ecosystem.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.