Top Operations & Support Jobs in San Francisco, CA

Lead global Event Travel operations, unify Navan and Reed & Mackay teams, define operating model, drive service quality and commercial performance, partner with Product & Engineering to build event-travel platform capabilities, and manage workforce planning, transformation, and metrics to scale high-touch and platform-enabled group-air services.

The Mid-Market Expense Launch Manager will implement the Navan Expense solution, partner with teams, and drive product adoption in the Mid-Market segment.

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.