Manages service delivery for HPC/AI field operations across multiple sites. Leads technical site teams, coordinates customer and technical escalations, oversees service contracts, SLAs, KPIs, risks, staffing, performance management, onboarding, and process improvements. Builds relationships with customers, sales teams, and stakeholders while providing technical and business solutions. The remote role requires approximately 35% travel to customer and field-team sites.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.