Manage daily operations across Airwallex’s Americas financial partner network, including onboarding, offboarding, account management, partner requests, and cross-functional deliverables. Build scalable partner processes, repositories, playbooks, QBRs, reporting, and performance mechanisms. Coordinate with Risk, Legal, Compliance, Product, and Operations; identify gaps and risks; manage escalations; and strengthen partner relationships. The role is hybrid in New York and requires strong judgment, organization, communication, and project management skills.

Leads Airwallex’s global product-led growth operating system, including funnel analytics, KPI frameworks, dashboards, experimentation, campaign measurement, growth technology, and reporting automation. Manages a team spanning growth operations, analytics, experimentation, and systems. Partners cross-functionally to identify conversion opportunities, improve onboarding and activation, evaluate experiments, and scale successful initiatives across a regulated fintech environment.

Leads operations strategy for Airwallex’s Americas business, overseeing financial operations, client enablement, enterprise customer readiness, process improvement, and operational controls. Partners cross-functionally with Product, Engineering, Commercial, Partnerships, and Support teams to resolve bottlenecks, launch enterprise customers, improve service quality, and scale processes. Manages, coaches, and develops an operations team while driving strategic initiatives and operational excellence.