Top Operations & Support Jobs in San Francisco, CA

Provide high-level administrative support to Americas senior leadership including calendar management across time zones, meeting coordination and minutes, travel and visa arrangements, event and onboarding coordination, document and presentation preparation, expense and invoice management, and acting as a liaison with internal and external stakeholders. Support execution of operational trackers and initiatives and provide occasional reception and office management assistance.

Lead risk operations strategy by using large-scale data analysis to find anomalies, improve risk controls, run proactive risk assessments, manage cross-functional risk projects, uplift efficiency with AI/automation, and present risk insights and remediation plans to senior leadership.

Lead Airwallex’s North America business with full P&L ownership. Build and scale commercial and operations teams, define and execute GTM across Enterprise, SMB, and Platform, drive partnerships, localize product and compliance, manage daily operations, and report performance to global stakeholders.

Partner with sales leadership to optimize territory management, improve revenue funnel processes, own GTM tools and reporting (Salesforce, Outreach, ZoomInfo, Looker), deliver pipeline analytics, and lead cross-functional strategic projects to drive commercial impact across the US/AMER business.

Lead regional Corporate IT Operations to deliver employee IT support, oversee service desk, office launches/decommissions, vendor/procurement management, partner with InfoSec and IT Engineering, monitor IT KPIs, mentor teams, and apply AI to improve workflows and service delivery.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.