Top Product Management Jobs in San Francisco, CA

Lead Gusto’s end-to-end new customer product experience, spanning web discovery, onboarding, activation, and shared onboarding platforms. Set growth and AI strategy, improve acquisition and conversion, and drive successful customer setup. Manage senior product managers and collaborate with Engineering, Design, Data, Marketing, Sales, and Finance. Own funnel and revenue outcomes while coaching the team and advancing experimentation, customer understanding, and execution.

Lead development of new payroll tax products, handling strategy, execution, and collaboration across teams to deliver business outcomes and customer value.

Lead the vision and strategy for Gusto’s conversational AI assistant. Expand its capabilities across payroll, benefits, HR, and compliance; define ecosystem integrations and product surfaces; partner with engineering, data, design, and research teams on API, MCP, model behavior, evaluations, quality, and customer trust. The role requires hands-on product leadership, rapid experimentation, and ownership of platform- and experience-level decisions.

Own and improve Gusto's AI-first service intelligence layer across voice, chat, and email. Define intent understanding, escalation/handoff, context ingestion, and knowledge retrieval. Build models, evals, and monitoring; iterate rapidly; dismantle legacy workflows; collaborate with GTM, Sales, and Service; and track metrics (solve rate, satisfaction, escalation accuracy, handle time, customer effort) to drive seamless customer resolutions and operational efficiency.

Own strategy and roadmap for tax payments and filings: build automation, tooling, and AI-enabled systems to ensure accurate, on-time tax compliance. Partner closely with Engineering, Operations, Compliance, Legal, and CX; prototype and ship solutions, prioritize work using data, and deliver end-to-end outcomes that scale with regulatory change.