Manage Global Services operational projects, systems, automations, reporting, and cross-functional initiatives across Professional Services, Customer Education, and Onboarding. Build scalable processes using Salesforce, Tableau, Snowflake, and automation tools; maintain dashboards and documentation; coordinate stakeholders across Sales, Customer Success, Support, IT, Product, and partners; identify process improvements; and independently resolve ambiguous operational challenges.

Leads cross-functional infrastructure programs across cloud infrastructure, FinOps, security operations, build systems, and software migrations. Owns planning through completion, manages concurrent workstreams, establishes program-health reporting, escalates risks and capacity issues, develops technical roadmaps, and improves coordination and automation across engineering and infrastructure teams.