Lead a team to design and execute scalable, compliant servicing operations programs. Own program roadmaps, KPIs, risk management, change management, training, knowledge systems, and process improvements using Lean Six Sigma. Partner with Product, Engineering, Compliance, and vendors to translate technical concepts, drive adoption, and deliver measurable business outcomes.

Oversee high-visibility technical programs, streamline processes for product development, coordinate across teams, evaluate risks, and communicate with stakeholders.

Design, scale, and operate revenue enablement programs for leaders and sellers, focusing on leader development, unified sales methodology, and scalable new-hire onboarding. Partner cross-functionally to define strategy, drive adoption, measure behavior change, and continuously improve programs through analytics, manager reinforcement, and governance.