Top Program and Project Management Jobs in San Francisco, CA

Coordinates Braze’s web marketing operating rhythm across SEO, AEO, CRO, and quarterly launches. Responsibilities include facilitating meetings, documenting decisions, tracking action items, maintaining backlogs, publishing stakeholder updates, escalating blockers, preparing leadership status reports, and supporting launch timelines. The role aligns cross-functional teams, resourcing, dependencies, and priorities while driving follow-through without formal authority.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, operating model definition, technical configuration, integration architecture, workshops, and UAT. Manage customer stakeholders, deliverables, risks, and executive communication while improving deployment processes and playbooks. Contribute conceptual machine learning and architectural expertise and influence the product roadmap through customer insights.

Owns Braze’s customer Proof of Concept program across the Solutions organization. Designs POC methodology, resourcing models, operating cadence, risk frameworks, playbooks, reporting, and continuous-improvement processes. Tracks volume, cycle time, win rates, and utilization while partnering with Sales, Solutions Consulting, Product, and Engineering. This individual contributor role focuses on program-wide governance and operations rather than managing individual customer engagements.

Lead and grow a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection and relationships, budgets, delivery governance, AI adoption across CX workflows, integrations and data alignment with analytics teams, and stakeholder communication to drive operational efficiency and scalable CX systems.