Lead delivery and execution of complex global client projects (POS, e-commerce, card issuing). Manage multiple concurrent projects, coordinate internal and external stakeholders, advise on product fit, ensure smooth rollouts and handovers, and drive process improvements. Travel domestically and internationally as required.

Lead and deliver complex global client rollouts (POS, e-commerce, card issuing), managing 5–10 concurrent projects from initiation to handover. Coordinate internal and external stakeholders, advise on product solutions, verify configurations, improve processes, and set up scalable BAU support for successful go-lives.

Lead a North America Implementation Engineering team to deliver scalable customer integrations for large strategic customers. Provide escalation support, coach and grow team members, drive global process improvements, collaborate cross-functionally, and execute strategic initiatives to meet implementation OKRs while scaling the team and preserving company culture.