Senior Manager - Partner Marketing

| San Mateo, CA, USA | Hybrid
Employer Provided Salary: 168,000-274,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Please note: this role will be based in San Mateo, CA and requires an in office presence.
Freshworks is seeking an experienced, self-directed Partner Marketing leader to lead the marketing strategy and execution with our top tier ISV Partner (AWS). This is a highly visible role within the company that will directly contribute to the success of the Growth Marketing Team and Freshworks as a company.
This role requires a proven leader to work closely with AWS to develop and execute global, strategic plans which include building awareness, generating demand and driving pipeline & revenue.
The ideal candidate will have experience working at or with partners including ISVs, SIs, or Resellers with a proven track record of driving measurable business impact for partners through joint demand generation activities. Strong ability to define customer outreach tactics aligned to the partner's sales and marketing goals is critical along with the data-driven performance management and stakeholder management skills.
Key Responsibilities

 

  • Define and execute global demand generation campaigns with the AWS to generate a healthy GTM-driven sales funnel including leads, opportunities, pipeline, and wins.
  • Secure partner commitment to drive execution of joint GTM plans in support of Freshworks revenue goals.
  • Develop and iterate compelling joint solution messaging, positioning, and collateral to drive new business.
  • Define success metrics for joint GTM campaigns and track results across all stages of the sales funnel including leads, pipeline, and revenue.
  • Champion a "test and learn" approach to increase yield, return on marketing investment (ROMI), and partner success/engagement.
  • Be a trusted advisor and subject matter expert for our partners and colleagues.
  • Influence cross-functional stakeholders to integrate partner marketing motions into the regional field marketing programming and activations in a thoughtful way, collaborate with the Partner Sales Manager(s) for pipeline creation.

Qualifications
Basic Qualifications:

 

 

  • Bachelor's degree in computing engineering, computer science, marketing, or finance.
  • 10+ years of business-to-business relevant field marketing, channel marketing or product marketing experience within the high-technology industry.
  • Experience with technical Cloud market, enterprise software purchase cycles, cloud based subscription markets, and with technical partners.

PREFERRED QUALIFICATIONS

 

 

  • Experience developing and executing GTM/marketing strategies with ISVs, Resellers, or SI' s for cloud services or software.
  • Deep understanding of and experience managing marketing and sales funnels, from lead to revenue.
  • A career trajectory that demonstrates increasing levels of responsibility and proven success delivering measurable results.
  • Proven ability to analyze complex and diverse set of ISVs and align to the actionable GTM strategy

Additional Information
California Pay Range: $168,000-274,300+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

 

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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