San Francisco’s customer success scene spans enterprise tech pillars and high-growth AI startups, all competing to lock in long-term accounts. To keep clients from churning, customer success managers do far more than troubleshoot basic software issues. They run point on onboarding, turning new software into everyday workplace habits that deliver immediate, measurable ROI. In doing so, they are a vital link between client feedback and internal teams to keep recurring revenue growing.
Below are some of the biggest Bay Area names that are actively seeking talent to lead their customer success and account retention efforts.
Top Companies Hiring Customer Success Managers in San Francisco
Salesforce
OpenAI
Anthropic
Asana
Rippling
Top Companies Hiring Customer Success Managers in San Francisco
Salesforce played a large part in turning CRM software into a $100 billion industry. With nearly a quarter of that global market, it sells a broad suite of sales, service and AI products to its 150,000-customer base. At its global headquarters in the 1,070-foot Salesforce Tower — the tallest skyscraper defining the San Francisco skyline — customer success managers help enterprise clients get more from those tools, from improving cross-department adoption to spotting opportunities to maximize ROI.
Perplexity changed the game when it combined web search with generative AI. Its AI-driven platform, which operates as a real-time conversational answer engine, handles hundreds of millions of queries per month. Taking a more technical role, customer success managers help API customers embed Perplexity’s retrieval tools directly into their own products, while also resolving integration issues as they come up and growing applications.
Harvey builds AI software specifically for legal and professional services. It’s designed to assist firms and in-house teams with contract analysis, due diligence, compliance and litigation. The company’s 3,500 client list includes 80 percent of Am Law 100 firms. There, customer success managers partner directly with senior attorneys and corporate legal teams to embed AI into critical practice areas.
OpenAI is pioneering generative AI. Founded in 2015, the company is best known for its blockbuster chatbot, ChatGPT, among other products. OpenAI is expanding its San Francisco footprint past one million square feet in the Mission Bay area with new offices, where customer success managers help advertisers and business clients translate its growing AI product suite into practical applications.
Rippling’s workforce management platform consolidates HR, IT and payroll on one central operating system for 20,000 global clients. That broad reach gives customer success managers a business-wide view of client needs, from automating employee onboarding to unlocking enterprise-wide analytics.
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Whatnot is a livestream shopping platform where people buy and sell everything from sneakers and Pokémon cards to vintage fashion and retro tech. As the Culver City startup expanded across the U.S., U.K. and Europe, sales topped $8 billion by the end of 2025. Working remotely or from the San Francisco hub, customer success managers are expected to know how to foster relationships with high-growth sellers, using data and tailored advice to help them attract buyers and increase sales.
Glean helps employees find information buried in workplace tools like Slack, Google Drive and Salesforce. Its AI is able to search across more than 275 apps and data sources to answer prompts using a company’s internal knowledge as it automates tasks like finding documents or summarizing information. Its success team guides enterprise customers through implementation and adoption, making sure that the platform can be put to practical use.
Asana makes cloud-based software that organizes and tracks cross-functional projects while coordinating work between teams, with AI tools that automate routine tasks. Headquartered in San Francisco, the company hires customer success managers to help enterprise clients — including 85 percent of the Fortune 100 — integrate Asana into existing workflows and drive company-wide platform adoption.
Anthropic was formed in 2021 by former OpenAI employees, who left the rival company to create a more “safety-focused” artificial intelligence company — going on to create the Claude chatbot and AI models. Recently, the company purchased an entire, 25-story office building downtown for $111 million, with plans to move in 2027. Open customer success roles support Anthropic’s push to help businesses adopt Claude across teams and workflows.
San Francisco startup Listen Labs uses AI to conduct customer interviews at scale, then spot patterns in what they say about products, experiences and needs. Its platform helps businesses better understand what their customers want without having to spend weeks running research studies and sifting through those responses. Customer success managers there help clients set up studies and make sense of the findings.
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