Decagon is valued at $1.5 billion following its latest funding round. The $131 million Series C, led by Accel and a16z, will allow Decagon to invest in its AI-powered customer experience platform.
The company recently emerged from stealth to help businesses use AI agents to deliver concierge-style customer experiences for things like booking hotel rooms and reordering lost credit cards. Customer experience teams leverage Decagon’s platform to use natural language to teach AI agents how to handle contextual scenarios. The tech then automatically compiles those scenarios into instructional code for handling real-world situations.
The recent funding will allow Decagon to continue building out its product, expanding its go-to-market reach and scaling its team.
