Talkdesk, a provider of AI-powered contact center solutions, has announced the appointment of Munil Shah as its new chief technology officer. Shah brings expertise in cloud automation and artificial intelligence transformations to Talkdesk.
Shah’s previous experience includes serving as the CTO of UiPath, where he led the engineering organization and played a strategic role in the company’s initial public offering. He also spent more than two decades at Microsoft leading engineering and product teams for successful products such as Azure, Bing and Windows.
As Talkdesk CTO, Shah will lead the company’s engineering efforts, focusing on accelerating the company’s AI roadmap and driving first-to-market technologies for AI-first customer experiences.
