Jobs at The Access Group

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead SRE responsible for incident escalation, platform architecture reviews, availability and SLO management, IaC (Terraform), Kubernetes production operations, hybrid-cloud administration, observability (Datadog), alerting (PagerDuty), automation with scripting, and ensuring compliance (PCI-DSS, SOC1/2, ISO27001). Mentor engineers and drive platform-level remediation and DevOps improvements.

Lead and coach a team of Customer Success Managers for hospitality F&B accounts, owning Gross Revenue Retention, renewals forecasting, account health, Salesforce/SAP data hygiene, and cross-functional collaboration to reduce churn and drive customer value.

Lead support for casino-focused sales by advising on technical integrations, tracking market and competitor activity, building partner relationships, creating and delivering sales training, and owning the Casino Success Playbook and related documentation to scale global casino practice.

Generate qualified sales opportunities through outbound prospecting and inbound lead follow-up. Research and map accounts, collaborate with Sales and Marketing, use CRM and sales tools, hit KPIs, and develop product and market knowledge to position Access's SaaS solutions.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

The Elevate Sales Manager manages a sales team, focusing on exceeding sales goals, coaching representatives, and collaborating with various departments.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

Lead product strategy and execution for a product area: run discovery with customers, prioritize a backlog using insights and AI tools, work closely with engineering to deliver, and partner with sales, marketing, and customer teams to launch and drive adoption.