Teams at The Access Group

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead SRE responsible for incident escalation, platform architecture reviews, availability and SLO management, IaC (Terraform), Kubernetes production operations, hybrid-cloud administration, observability (Datadog), alerting (PagerDuty), automation with scripting, and ensuring compliance (PCI-DSS, SOC1/2, ISO27001). Mentor engineers and drive platform-level remediation and DevOps improvements.

Lead and coach a team of Customer Success Managers for hospitality F&B accounts, owning Gross Revenue Retention, renewals forecasting, account health, Salesforce/SAP data hygiene, and cross-functional collaboration to reduce churn and drive customer value.