Teams at The Access Group

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.

Manage and collect overdue customer receivables, resolve billing disputes, post and reconcile payments, review aging reports, and prepare collection forecasts and delinquency reports. The role partners with sales and billing teams to clarify outstanding balances, reduce aged receivables, and support accurate cash-flow forecasting.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.