Teams at ADI Global

Grow assigned customer accounts by increasing revenue, margins, order size, and transactions. Identify and convert new business opportunities, manage customer relationships, conduct outbound calls, promote products, explain product benefits, maintain CRM records, and deliver strong service across phone, online, and in-store channels. The role requires sales accountability, product knowledge, negotiation, communication, and collaboration in a fast-paced distribution environment.

Provides Tier 1/2 remote network support, diagnosing client issues, provisioning Access Networks solutions, maintaining documentation, updating firmware, monitoring alerts, and preparing RMA tickets. The role requires advanced networking, firewall, switching, wireless, authentication, and encryption knowledge, along with current CCNA certification and four or more years of experience. The engineer also supports client accounts, publishes technical knowledge articles, coaches teammates, and provides occasional after-hours emergency assistance.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.