Teams at AfterShip

Leads the research agenda across multiple product areas, independently planning and executing qualitative and quantitative studies. Translates insights into product and business strategies, influences executive decisions, mentors researchers, establishes research quality standards, and identifies emerging user and business opportunities. Collaborates with Product, Design, Engineering, Data, and Product Marketing teams in a remote, globally distributed environment.

Own end-to-end user research for AfterShip product areas, translating merchant and shopper behaviors into actionable product direction. Design and execute qualitative and quantitative research, manage research plans amid ambiguity, align stakeholders, communicate insights to product teams and leadership, and track research impact on business outcomes. The role requires autonomy in a remote, distributed environment, collaboration across global time zones, and mentoring other researchers.

Own sales and renewals forecasting, revenue data accuracy, pipeline and attribution analysis, quota and territory tracking, and sales technology administration. Partner with Sales, Customer Success, Finance, Legal, and Partnerships on reporting, compensation, deal desk support, vendor management, and cross-functional GTM initiatives. Drive projects to completion, resolve system and data issues, and prepare QBR and MBR materials for leadership.