Teams at Agave

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Own the full product lifecycle from customer discovery and requirements through MVP, production launch, rollout, and revenue growth. Define and prioritize roadmaps, lead cross-functional execution with engineers, product analysts, and account executives, and work directly with customers to shape products. The role emphasizes hands-on technical product execution, API and data fluency, meticulous testing, clear documentation, customer communication, and in-person collaboration in San Francisco.

Lead technical demos, customer implementations, onboarding, training, troubleshooting, and implementation project management for a B2B SaaS platform. Serve as the primary customer contact, identify renewal and expansion opportunities, communicate feedback to product and engineering, and build scalable onboarding processes, documentation, tooling, automation, and KPIs. The role is in-person in San Francisco and involves managing numerous customer implementations simultaneously.