Teams at Agero

Leads enterprise learning and development strategy, including manager enablement, leadership curricula, digital learning infrastructure, AI-assisted learning, skills forecasting, and analytics. Partners with business leaders to create personalized upskilling pathways, modernize learning technologies, measure capability development and business impact, and improve employee time-to-proficiency and internal mobility.

Leads enterprise learning architecture, leadership development, curriculum design, manager enablement, and capability-building initiatives. Modernizes learning technology with Generative AI, develops personalized learning pathways, builds skills inventories, and establishes analytics dashboards to measure skill development, adoption, internal mobility, and business impact. Partners with business leaders to align learning strategies with organizational goals and independently governs concurrent programs.

Manages service delivery strategy and provider performance across an assigned network zone. Improves customer satisfaction, service metrics, and costs through root cause analysis, action plans, provider coaching, and performance management. Builds relationships with service providers, clients, OEM dealers, and insurance agents; communicates process changes; coordinates market feedback and competitive intelligence; and conducts proactive network performance analyses. The role requires strong analytical, communication, relationship-building, decision-making, and problem-solving skills, with up to 20% travel.