Jobs at Aircall

Own end-to-end delivery of low-code AI solutions for customers, including discovery, workflow design, CRM and communication-tool integrations, AI Agent configuration, deployment management, and performance optimization. Lead cross-functional projects, create reusable frameworks, train internal teams and partners, support outbound adoption campaigns, and influence product strategy. The role also owns regional revenue targets and collaborates with GTM, Product, Engineering, Sales, and Customer Success to scale AI adoption.

Leads regional field marketing strategy across the US, Canada, and LATAM, owning events, account-based programs, customer stories, partner activations, budget, pipeline, and brand growth. Partners closely with Sales, Partnerships, Performance Marketing, Creative, and Content; manages two direct reports and measures sourced and influenced pipeline. The role requires 10+ years of B2B SaaS marketing experience, Salesforce and marketing automation proficiency, and 20–30% travel.

Lead Aircall’s detection and response program by building detection logic, SIEM data pipelines, security automation, and AI-enabled investigation tools. Own security infrastructure across AWS environments, conduct threat hunting and incident response, and improve detection maturity through documentation, tuning, metrics, and post-incident reviews. Partner with engineering, product, fraud, privacy, and legal teams while participating in on-call rotations and hiring.

Own product enablement for Aircall’s AI Voice and Messaging Agents. Translate product releases into playbooks, videos, one-pagers, live sessions, and scalable learning resources. Partner with engineering and field teams to identify needs, build AI-powered content workflows and internal agents, maintain product knowledge sources, and measure enablement effectiveness through usage, competency, adoption, and Q&A metrics.

Lead regional forward-deployed engineering for AI voice and messaging agents. Build, configure, deploy, and debug customer solutions while coaching FDEs and developing playbooks and deployment frameworks. Own regional adoption and revenue targets, partner with sales and customer teams, enable internal stakeholders, influence product roadmaps, and lead cross-functional initiatives. The role requires strong technical depth, commercial judgment, executive communication, strategic problem-solving, and hands-on experience delivering integrations or agent solutions.

Leads a regional Customer Engineering team supporting SaaS onboarding, activation, adoption, renewals, and AI enablement. Manages hiring, coaching, performance, partner delivery, technical execution, customer health, escalations, scaled education, and cross-functional collaboration. Uses operational metrics and customer health signals to improve delivery quality, retention, and capacity while applying global playbooks locally.

Own product marketing for Aircall’s AI Voice Agents, including positioning, ICP definition, messaging, thought leadership, roadmap collaboration, customer research, competitive analysis, launches, and GTM campaigns. Translate technical AI product capabilities into clear market narratives, influence senior leadership, align Product, Engineering, Sales, and Marketing, and drive market awareness and net-new pipeline generation.

Leads a regional Customer Engineering team delivering SaaS onboarding, technical configuration, activation, adoption, and renewal support. Responsibilities include coaching engineers, managing implementation projects, overseeing delivery partners, driving AI adoption, monitoring customer health and retention, leading scaled education, handling escalations, applying global playbooks, and collaborating across Sales, Customer Success, Support, Product, and Enablement.

Own customer success, renewals, expansion, and churn mitigation across a SaaS account portfolio. Drive net revenue retention through consultative selling, prospecting, stakeholder mapping, adoption planning, competitive positioning, negotiation, and accurate forecasting. Partner with Customer Engineering, Product, and Support to increase usage, identify customer value opportunities, and communicate feedback that informs product and go-to-market strategy.

Drive product analytics across feature adoption, usage, pricing, customer health, and experimentation. Partner with product, engineering, and business leaders to identify opportunities, deliver actionable insights, improve self-serve analytics and governance, and strengthen data pipelines and analysis quality. The role requires communicating complex findings clearly and working from Aircall’s San Francisco office two days per week.

Build evaluation infrastructure for Aircall’s AI voice, chat, and messaging agents. Responsibilities include designing benchmarks and metrics, training and fine-tuning TTS, ASR, and speech-to-speech models, developing automated regression and release gates, calibrating LLM-as-judge systems, analyzing failures, monitoring production quality and drift, and evaluating voice-specific scenarios such as accents, noise, barge-in, DTMF, latency, and tool failures.

Own technical strategy and long-term AI adoption for strategic enterprise accounts. Lead discovery, solution design, integrations, AI Agent configuration, and complex cross-functional deployments using APIs, scripting, low-code tools, and CRM automation. Partner with account managers to drive expansion pipeline, advise senior stakeholders, develop reusable frameworks, mentor engineers, and influence product roadmaps through customer insights.

Leads and scales the Forward Deployed Engineering team while overseeing customer-facing AI Agent deployments, technical integrations, go-to-market execution, operating KPIs, reusable playbooks, and cross-functional alignment. Partners with Sales, Product, Engineering, Marketing, Support, and Account Management to improve deployment quality, adoption, revenue impact, and product evolution. Requires strong technical fluency with APIs, integrations, modern architectures, and coding, alongside experience in technical sales, solutions engineering, forward-deployed engineering, or professional services.