Teams at Aledade

Design, implement, and support Five9-based telephony and API integrations, lead contact center platform migrations and automation, manage SIP trunking and carrier connectivity, coordinate security and vendor assessments, monitor and troubleshoot telephony systems, and evaluate emerging AI and automation solutions to modernize contact center operations.

Embed with product/tech cohorts to build plugins, skills, hooks, and connectors; integrate tools via MCP Gateway and AWS; productize reusable patterns to the plugin marketplace; mentor engineers, measure adoption, and support on-call for published artifacts.

The Sr. Roster Administrator manages complex roster workflows for payers, ensuring compliance, resolves issues, and supports operational improvements.