Teams at AlphaSense

The role involves architecting and implementing scalable AI services, enhancing system reliability, and collaborating on software architecture for AI-driven search features.

Account Managers own long-term outcomes for high-value clients in Financial Services, ensuring renewals, customer health, and expansion opportunities while operating in a fast-paced environment.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.