Jobs at American Express

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

Lead the development of agentic AI systems at Amex Tech, guiding engineering teams, establishing technical direction, and influencing cross-team initiatives to enhance AI capabilities and improve customer interactions.

Lead research and prototype development for generative AI and emerging technologies. Design architectures, build prototypes and proofs-of-concept, evaluate external partners, and collaborate across teams to translate research into production-ready recommendations and solutions.

The Director of Data Engineering - Agentic AI will lead the strategy and execution of agentic AI systems, guiding architectural standards and managing high-performing teams, while influencing investment strategy and ensuring cross-team integration for cohesive solutions.

Design, build, scale, and operate large-scale Kubernetes platforms; lead Cluster API architecture and Terraform automation; develop production Golang services and operators; drive platform architecture decisions and mentor engineers.

Lead design and implementation of production-grade agentic AI systems and shared frameworks. Drive architecture, orchestration, RAG pipelines, model integration, evaluation, observability, and safety. Influence cross-team technical direction, mentor senior engineers, run design reviews, and deliver complex agentic initiatives from concept to production in a regulated enterprise environment.

Build and operate production-grade agentic AI systems and LLM-powered customer features. Design RAG pipelines over sensitive financial data, contribute to shared AI infrastructure (LLM services, agent orchestration, evaluation/monitoring), and own reliability, security, and compliance in production. Collaborate with product and design to deliver customer-focused AI solutions.

The role involves supporting the Token Solutions Strategy through analytics, research, and data presentation, with a focus on enhancing token product strategy and performance measurement.

Manage the development and delivery of Debit merchant acquiring capabilities, ensuring alignment and effective implementation of product roadmaps across business and technology teams.

The Staff Software Engineer leads design and modernization of payment systems, mentors engineers, drives architectural decisions, and ensures high-quality software delivery.

The role involves conducting research and developing generative AI technologies, creating prototypes, collaborating with partners, and driving innovation at American Express.

As Director of Product Management, you will lead the vision and strategy for a multi-cloud platform, drive cloud adoption, and collaborate with various teams to enhance product capabilities and customer experience.

As an AI Engineer III, you'll develop agentic AI systems, build LLM-powered features, and operate AI systems in production while collaborating with cross-functional teams.

The Director will lead AWS Cloud services and platforms, focusing on optimizing infrastructure, managing teams, and driving cloud best practices for enhanced customer experience.

The Senior Manager, Agentic Commerce will develop and execute the product roadmap, translating strategies into product requirements, collaborating across teams, and managing delivery timelines while staying informed on industry trends.

Design, implement, and operate LLM-powered and agentic AI features and shared infrastructure. Build RAG pipelines over financial data, integrate LLMs and tools into agentic workflows, and support production reliability, monitoring, and evaluation. Collaborate with product and design to translate customer needs into safe, compliant AI solutions.

Design, build, and operate production-grade agentic AI systems and shared capabilities (agent frameworks, RAG, LLM infra, orchestration). Drive architecture, safety, observability, and evaluation; lead technical design reviews, mentor senior engineers, and deliver cross-team autonomous AI initiatives from concept to production.

Build and ship production-grade agentic AI systems and LLM-powered features for financial workflows. Design RAG pipelines over sensitive data, contribute to shared AI infrastructure (LLM services, orchestration, monitoring), ensure reliability, security, and auditability, and collaborate with product and design while owning systems in production.

Lead go-to-market initiatives to drive adoption of U.S. debit capabilities, build partner relationships, provide technical debit expertise, create sustainable processes and documentation, lead cross-functional workgroups, prioritize opportunities to improve cardmember experience, and present strategic recommendations to stakeholders across Amex.

Lead a global Mission Control team monitoring and resolving system failures, direct incident response, implement technical service strategies, improve operational efficiency, drive observability and AI Ops adoption, and mentor senior technical staff to ensure uptime for critical transaction systems.