What's the Company Culture Like at AMP?

How does your culture influence hiring and retention as you grow?

Our culture shapes how we hire and retain talent. Because we value adaptability and openness to change, we look for candidates who demonstrate curiosity, resilience and collaboration in our hiring process. During interviews, we assess not just skills but alignment with our mission to enable a world without waste. Once onboard, employees are supported through regular feedback, opportunities for growth and recognition efforts that reflect our cultural values. As a result, our latest engagement survey shows that employees feel connected to the mission, understand our direction and are more likely to stay long-term because they see meaningful impact in their work.

What values or behaviors most define your company culture today?

There are four behaviors that I believe help define AMP’s culture today: Learning Agility, Critical Problem-Solving, Collaboration and Drive. Learning agility means we encourage curiosity and continuous growth — we encourage people to push boundaries, learn from mistakes and challenge what’s possible. Critical problem-solving shows up in how we approach the most complex challenge since the beginning of time — solving what we do, as a society, with trash. We approach these challenges with data-informed decisions and continue to disrupt the status quo. Our culture is nothing without collaboration. We promote cross-functional engagement where people openly exchange ideas and support each other to achieve shared goals. And drive is about ownership and execution: we hire people who are motivated to deliver impact — to the company, each other and the world — that help advance our mission. Together, these behaviors shape how we work, how we hire and develop talent and how we deliver value to our stakeholders.

Can you share an example of how your team recognizes or celebrates one another’s contributions?

Recognition was a priority for AMP in 2025. We launched a concept called engagement circles where a cross-functional team of employees met a few times throughout the year with our senior leadership team to discuss what recognition means to them and how we can improve as a company. A tangible outcome of the employee feedback was focused on a tool we use for recognition, Bonusly. This tool allows anyone within AMP to recognize the contribution and impact of another employee, whether it be manager to employee or peer-to-peer. Every time an employee is recognized, they earn points that they can redeem for company gear, lunch with an executive, team treats, or books. The changes we implemented in 2025 were well received, with employees responding most positively when recognition came with tangible outcomes.

What’s it like to work on the customer success or customer experience team at your company?

Working on the customer success team at AMP is a blend of technical problem-solving and relationship building. Every day is different and no two customer sites are exactly the same, which keeps the work quite engaging. Our team works closely together to support customers, share knowledge and solve challenges as they come up. There's a strong sense of teamwork because everyone is focused on the same goal — helping our customers succeed with their systems.

Whether it's resolving an issue quickly, preventing downtime through proactive maintenance, or helping customers improve their operations, you can see the results of your work firsthand. The role is fluid and requires flexibility, communication and a customer-first mindset. It's rewarding to build long-term relationships with customers and know they trust our team to keep their systems running at their very best.

How does your team collaborate with sales, product, support or technical teams to help customers succeed?

We collaborate directly with engineering to troubleshoot challenges, share field insights and develop solutions that address customer needs as quickly and effectively as possible. This communication helps reduce downtime, improve reliability and ensure customers have the support they need to be successful.

We also share customer feedback, trends and lessons learned from the field with the sales and product teams. This helps lead future improvements and ensures our products continue to be the very best and meet the changing needs of our customers. By openly working together across teams, we can create a stronger connection between customer feedback, technical solutions and product development. Overall, this relationship allows us to build trust with our customers and deliver a better overall experience.

What should candidates know about the culture or values that shape customer-facing work on your team?

Our values are built into our culture; optimism and determination set the foundation of the company. Those values show through in the way we support our customers, approach challenges and continue to find solutions when things don't go as planned. We believe in being proactive, staying positive and working together to deliver the best possible experience and best products in the industry.

We are focused on building trust, creating strong partnerships and helping our customers achieve long-term success. The work requires adaptability, teamwork and a willingness to take ownership. Every interaction is an opportunity to represent our company and demonstrate the commitment and innovation that drive AMP forward as we continue building a world without waste.