Teams at Assurant

Manage strategic relationships with property management companies and multifamily property owners. Provide day-to-day client leadership, resolve escalations, coordinate reporting and service requests, lead business reviews, oversee implementations and integrations, monitor performance and revenue goals, and support renewals, retention, and growth. Collaborate with Sales, Product, Legal, Finance, Compliance, and leadership to resolve complex issues and maintain accurate client arrangements.

Leads the end-to-end sales enablement content lifecycle, developing playbooks, presentations, case studies, messaging, and customer-facing assets. Partners with leadership, sales, business development, account management, and marketing teams to support go-to-market initiatives and revenue growth. Manages content governance, analyzes performance metrics, identifies content gaps, supports strategic accounts, and scales high-performing content across campaigns and thought leadership programs.

Drives quality assurance programs, audits, compliance initiatives, and continuous improvement. Analyzes quality metrics and operational trends, validates audit findings, develops corrective action plans, prepares executive reports, and monitors remediation. Partners with cross-functional teams and clients, facilitates calibration sessions, creates quality resources, and provides coaching and recommendations to strengthen controls, improve accuracy, and enhance client experience.