Jobs at Asurion

Own the vision, strategy, and execution for contact center quality and AI-powered interaction analytics. Define quality and compliance frameworks, build real-time and post-contact analysis systems, develop dashboards and alerting workflows, and integrate insights into Expert desktop, coaching, and training experiences. Partner with Operations, Data Science, Engineering, Design, and Training teams to improve service quality, automate feedback loops, and drive measurable operational outcomes.

Lead product strategy and execution for the data platform: define roadmap, prioritize features, oversee product managers, align stakeholders, measure adoption and business impact.

Lead enterprise data science strategy, roadmap, and governance. Prioritize high-impact use cases, oversee model lifecycle and MLOps, establish responsible AI standards, manage teams and budgets, and communicate outcomes and risks to executives to drive measurable ROI and adoption.

Leads document control and daily operations across logistics and repair activities. Supervises staffing, workload balancing, employee development, onboarding, performance, targets, reporting, databases, compliance, audits, and controlled documentation. Drives Lean continuous improvement, resolves escalations, maintains payroll and Workday information, and partners cross-functionally to ensure operational accuracy, quality, safety, and customer requirements. This is an on-site warehouse role requiring physical movement, occasional lifting, and flexibility for overtime or multiple shifts.

Leads a Failure Analysis team and laboratory, establishing testing standards, investigation workflows, documentation requirements, and performance metrics. Oversees complex failure investigations, root-cause analysis, technical reporting, resource allocation, and cross-functional risk mitigation. Manages hiring, coaching, performance development, succession planning, and team capability building. Drives continuous improvement, ensures safety and quality-system compliance, and communicates findings and recommendations to Engineering, Operations, Procurement, Quality, and executive stakeholders.

Leads global procurement strategy and execution for Apple devices and repair parts, managing sourcing channels, supplier performance, supply visibility, savings, financial reconciliation, automation, and exception-based operations. Partners across SCM, Finance, Operations, Technology, Compliance, and client teams to improve availability, reduce risk, resolve supplier issues, and support product launches. Manages teams and supplier governance while ensuring compliance and continuous process improvement.