Teams at Aura

Conduct outbound calls to existing Aura customers, understand their needs, and recommend upgrades and additional digital protection products. The role involves becoming an expert on Aura’s offerings, advising customers on online safety, achieving monthly upsell and revenue targets, collaborating with the sales team, and staying informed about cybersecurity trends. This remote position is designed for candidates launching a career in technology sales.

Own partner revenue operations through data transformation, billing accuracy, forecasting, and GAAP-compliant reporting. The role maintains and troubleshoots Python and SQL billing logic, develops invoicing flows, validates enrollment data, supports revenue recognition, and contributes to integrations and ad hoc projects. It requires analytics, financial and accounting knowledge, advanced Excel, Databricks, and experience translating business requirements into technical data logic.

Retain customers through inbound cancellation calls, conduct outbound payment recovery calls, resolve concerns, provide proactive support, and identify upsell opportunities. Educate customers about identity protection, privacy, and security solutions while maintaining customer satisfaction and meeting performance metrics. This is a fully remote role requiring a self-motivated, engaging team player with sales or retention experience.