Jobs at Backblaze

Lead company-wide AI enablement from intake to production: triage and prioritize use cases, map workflows, design solutions (buy vs build), run pilots, govern vendor tools, measure outcomes, and report impact to executives.

Manage day-to-day operational health and commercial relationships for multi-million dollar strategic accounts. Coordinate across Support, Engineering, and Product to resolve issues, drive expansion pipeline, negotiate renewals, and prepare executives for high-stakes meetings. Serve as the technical-facing account owner, translating cloud storage capabilities into customer solutions and building deep relationships across infrastructure, DevOps, FinOps, and procurement stakeholders.

Build and scale Backblaze's partner ecosystem across cloud, OEM, ISV, MSP, CDN, distributor, and marketplace channels. Create partner programs, enablement, compensation, go-to-market motions, and reporting while working cross-functionally to drive partner-sourced revenue and expand relationships with AI infrastructure and cloud partners.

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.

Lead post-sales and revenue analytics by integrating product telemetry, support signals, and revenue data. Build scalable data models, reusable datasets, and semantic layers. Define SaaS metrics, forecast revenue and usage, predict expansion and churn, and deliver dashboards and insights to drive renewals, expansion, and revenue growth.

As a Sr. Site Reliability Engineer, you'll ensure service reliability, build automation, and collaborate on infrastructure improvements while mentoring others.

Lead incident, problem, and change management for large-scale systems; improve MTTR via automation; build AI-driven observability and AIOps solutions for anomaly detection, predictive alerting, and automated root cause analysis; govern change processes and drive reliability and continuous improvement.

The Growth Marketing Director leads growth strategies for customer acquisition and expansion, focusing on product-led growth and cross-functional collaboration.

As a Staff Product Manager, you will lead product strategy, execute the product development lifecycle, and collaborate across teams to address customer challenges in cloud storage.

The Product Manager will lead the strategy and execution for Backblaze's Computer Backup product, overseeing the entire product lifecycle from vision and roadmap to launch and iteration while conducting market research and collaborating with cross-functional teams.

Plan, forecast, and optimize hardware capacity for storage, compute, and network. Build predictive models and automated forecasting pipelines, monitor cluster performance, align cross-functionally with engineering, operations, and finance, and support procurement and deployment decisions to ensure scalable, cost-efficient platform reliability.

Lead B2 object storage product strategy and roadmap; own end-to-end discovery and delivery; gather customer and partner inputs; translate needs into technical requirements; collaborate with Design, Engineering, and GTM to launch features; define KPIs and iterate using data; evangelize Backblaze solutions and monitor market/competitive trends.