Jobs at Benchling

Owns learning and development for customer experience teams, customers, and partners. Responsibilities include authoring courses and assessments, designing LMS content architecture, building onboarding and continuous learning programs, administering Docebo, managing content governance, using AI in course production, analyzing learning metrics, and leading occasional customer webinars or workshops.

Sell Benchling's AI-enabled biotech R&D platform into 1-3 top global accounts. Generate 80% of pipeline, manage complex 7+ figure sales cycles, forecast accurately, negotiate and close deals, align multi-persona stakeholders, and coordinate internal and external partners to drive adoption and revenue.

Leads Benchling implementations for biotech and biopharma customers from kickoff through go-live. Manages project plans, requirements and design workshops, data modeling, application configuration, testing, user acceptance, training, and onboarding. Advises customers on scientific workflows and Benchling best practices, advocates for product improvements, develops training materials, and partners with Sales on expansion opportunities. Requires scientific expertise, project management capabilities, customer communication skills, and up to 25% travel.

Leads enterprise customer solution and value assessments for Benchling, translating scientific and technical challenges into tailored solutions and measurable strategic, operational, and financial benefits. Coordinates cross-functional teams, develops executive-level deliverables, builds business cases and value methodologies, creates reusable customer assets, and provides industry and competitive insights to support sales, customer success, product, and marketing.

The Senior Accountant supports daily accounting operations, month-end close, journal entries, account reconciliations, financial statement preparation, flux analysis, audits, internal controls, and GAAP-compliant processes. The role focuses primarily on personnel-related costs, including commissions, bonuses, employee benefits, and stock-based compensation. It also contributes to process improvements, accounting policies, systems development, and cross-functional finance projects.

Build and operate Benchling’s AWS cloud infrastructure, including Kubernetes, networking, secrets, observability, infrastructure-as-code, and cost governance. Develop internal APIs, automation, CLIs, serverless tools, and AI assistants. Own complex projects from design through production, establish technical standards, support incident response and on-call operations, and collaborate across engineering teams to improve secure, reliable, and cost-effective platform delivery.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring they achieve rapid time to value through effective implementation and support while managing relationships and driving customer success in the Life Sciences sector.

Lead a team of Major Account Executives selling Benchling’s SaaS platform to global biotechnology companies. Own pipeline generation, forecasting, account planning, executive relationships, complex enterprise deal execution, and expansion across strategic accounts. Recruit, coach, and develop sellers while partnering with Solutions Consulting, Customer Success, Product, Marketing, and Legal. Drive value-based sales cycles involving procurement, legal, security reviews, and multiple stakeholders.

Lead procurement strategy, sourcing, negotiations, renewals, vendor consolidation, third-party risk, and travel and expense programs. Manage major cloud infrastructure, enterprise SaaS, and professional services agreements while delivering measurable savings. Design and improve procure-to-pay policies and processes, guide procurement systems and automation, and partner cross-functionally with Finance, Engineering, IT, Security, Legal, Marketing, and Accounting.

Leads and develops an Account Management team responsible for renewals, retention, expansion, and net revenue retention across enterprise life sciences SaaS customers. The role oversees renewal forecasting, risk mitigation, customer negotiations, process optimization, cross-functional alignment, and strategic relationships with scientific, IT, procurement, and executive stakeholders. It also drives adoption of AI, automation, CRM, customer success, and analytics tools.

Own the full sales cycle for small biotech and life sciences accounts, including prospecting, pipeline generation, forecasting, discovery, solution selling, business-case development, stakeholder engagement, negotiation, and closing. Maintain accurate Salesforce records and collaborate with Marketing, Product, and Customer Success. The role requires life sciences knowledge, strong communication, sales discipline, and the ability to build new business in a hybrid environment.

Build and maintain full-stack features for Benchling’s workflow engine, recipes, assays, and related life sciences products. Develop backend services, frontend interfaces, workflow data models, and AI-enabled functionality. Collaborate with engineering, product, design, and AI teams; write tested and documented code; participate in code reviews and on-call support; and work onsite in San Francisco three days per week.

The Financial Analyst supports the Sales organization through budgeting, forecasting, commission calculations, and financial performance analysis, while driving strategic initiatives and ad-hoc projects.

Own the direction and roadmap for Benchling’s Schemas platform, including schema types, computed fields, fieldsets, constraints, static properties, and data versioning. Develop customer personas and jobs-to-be-done, translate customer needs into product requirements, and partner with Engineering, Design, Customer Experience, Sales, Marketing, and other product teams. Champion structured data as the foundation for AI capabilities while balancing platform stability with incremental delivery.

Own the prioritization, roadmap, and product direction for core infrastructure teams. Translate engineering constraints, customer needs, and business priorities into outcome-focused decisions; conduct customer discovery; define requirements; coordinate across organizations; track reliability, cost, adoption, and developer productivity metrics; and partner on cloud economics, forecasting, vendor strategy, and infrastructure investments.

Leads Benchling’s enterprise applications function, owning the SaaS portfolio, architecture, integrations, platform lifecycle, and vendor strategy. Oversees revenue and finance systems programs, including quote-to-cash, pricing, packaging, and billing. Drives automation, AI adoption, self-service, audit-ready SOX controls, and measurable operational efficiency. Partners with Finance, Sales, RevOps, People, Legal, and CX leaders while developing the applications team and contractor bench.

Own the technical direction and delivery of Benchling’s internal tools and automation portfolio. Build production systems, SaaS integrations, workflow orchestration, CI/CD, and secure enterprise infrastructure. Partner with internal teams to identify automation opportunities, graduate prototypes into reliable systems, support production operations, enable non-engineering builders, and establish engineering standards. The role also includes technical hiring, mentoring, architecture, threat modeling, and selective application of LLMs and agentic workflows.

Build and productionize end-to-end AI agents that automate scientific workflows, including experiment design, data capture, analysis, and reporting. Partner directly with customers to identify use cases, gather feedback, develop evaluations, and onboard scientific teams. Work across backend and frontend systems, improve agent infrastructure, and shape Benchling’s AI engineering practices and product direction.

Owns the global strategy and performance of named Global Systems Integrator partnerships. Responsibilities include developing joint business plans, building executive relationships, allocating resources, driving co-selling and pipeline generation, enabling partner teams, creating repeatable solutions, managing governance and escalations, and coordinating regional execution. The role also supports ecosystem expansion and cross-functional alignment across sales, services, customer success, legal, finance, product, engineering, and marketing.