Teams at BigPanda

Build and ship AI-powered product capabilities for enterprise IT operations. Own features end to end, including customer discovery, architecture, implementation, validation, release, troubleshooting, and iteration. Develop systems involving LLMs, agents, RAG, vector search, knowledge graphs, workflow orchestration, APIs, integrations, and automation. Collaborate directly with customers, product, GTM, and engineering teams while making pragmatic tradeoffs and driving rapid, high-quality delivery in an ambiguous early-stage environment.

Own enterprise customer relationships after implementation, driving BigPanda platform adoption, measurable IT operations outcomes, renewals, and expansion. Lead technical customer sessions, health checks, executive reviews, adoption roadmaps, and value conversations. Partner with account teams on renewal risk, upsell opportunities, and technical proof-of-value engagements. Act as the customer’s internal advocate while guiding integrations, troubleshooting, and platform configuration.

Develops and presents financial and operational value cases for BigPanda customers and prospects. Translates technical use cases into measurable outcomes using customer data, financial modeling, and AI-enabled analysis. Partners with Sales, Sales Engineering, Customer teams, and Product to support growth, renewals, adoption, expansion, and value realization. Creates tools, methods, thought leadership, benchmarks, and case studies while presenting value to senior executive stakeholders.