Teams at Binti

Lead and mentor engineering teams, oversee product development and innovation, and ensure alignment with business goals in a SaaS environment.

Own end-to-end renewal operations: track renewals, capture deal terms, coordinate with Contracts and Finance, execute contracts/invoices, maintain Salesforce and integrations, define CS playbooks, own health scoring and forecasting, and support CS reporting.

Own relationships for Binti's highest-complexity Enterprise accounts, lead Executive Business Reviews, resolve high-risk escalations, drive renewals and expansions, mentor other CSMs, develop playbooks and processes, and own customer success metrics including satisfaction, NPS, growth, and churn.